Communication Stalled on Backup Exec 12

For over the past four months I’ve been struggling with backup exec throwing out a communication stalled error every now and then. Usually I would come to work in the morning and the backup exec services would be stopped. The only way around this was to reboot the server. As you can imagine it was not a very good way of maintaining an enterprise level backup solution, but there was nothing else I could think of. After a replacing cables, controller and even the tape library, we continued to have the same problem. I spent countless hours with symantec tech support, only to find out how incompetent they really are. Finally, one day there was light at the end of the tunnel. I finally got some one who new what they were doing. He explained that there is a process that flags the database with paused state for the server, and that due to a programming bug all you had to do was go to the devices tab, right click on the server and pause it and unpause it. Voila!!!! It worked!!!! Inventory, cleaning and most importantly my backups were again

Symantec SUCKS!!!! At least their tech support. I went through at least five customer service reps and not one of them was a bit competent.

If you are experiencing the same problem just follow these instructions. Hopefully it will make your life easier.

http://seer.entsupport.symantec.com/docs/308627.htm